Shipping & returns
USPS first class, priority or express options are available along with local in person payment or local delivery. We pack secure to ensure glass doesn't break and contents aren't thrown around.
We do reuse packaging materials from our vendors. This helps keep costs low and shipping boxes that can still be used in circulation. Our core mission after all is about reducing waste and being kinder to the planet.
With the acceptation of seeds, we ship worldwide.
Return & Exchange Policy
We do not accept returns or exchanges once order ships out. All orders come with $100 insurance in the event of lost or damaged packages. If your order is over $100 please reach out for extra shipping insurance if needed. Delays and postal carrier related issues are not the responsibility of Creating A New View.
If your order contains live plants please read: Plants are an inherent risk on buyer. Plants will deteriorate in event of shipping delay. Plants have a higher risk to not arrive in a "perfect aesthetic," and can contain damage from shipping stress. If there is any discrepancy in your purchase please reach out to us within 24 hours. We value all our plants are ensure we ship out healthy + well established plants. Please note that shipping carriers also do not cover plants in the event of delay, insurance for plants only covers lost packages or in some cases, severely damaged boxes.
contact us with any questions or concerns by using the contact page under the menu tab.